Course curriculum

  • 1

    Course Objectives

  • 2

    Assessing the Situation

    • Why Assess?

    • Step 1 - Listing Concerns

    • Step 2 - Question Techniques for Clarifying the Concerns List

    • Listening Skills
  • 3

    Prioritizing

    • Which Clarified Concerns Do We Work on First?
  • 4

    Troubleshooting

    • Introduction

    • Problem Statement

    • Practice at Stating the Problem
  • 5

    Describing the Problem

    • Describing the Problem

    • Listing Possible Causes
  • 6

    Evaluating Causes and Listing Assumptions

    • Verify the Most Likely Cause
  • 7

    Course Recap

    • What have we learned?
  • 8

    What are the Differences?

    • The Results of Each difference
  • 9

    Verification

    • Thinking Ahead